Privacy policy

INDRISA PRIVACY POLICY

Last updated: January 28, 2026

INDRISA (“we”, “us”, or “our”) operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from www.indrisa.com (the "Services"). This policy is designed to comply with the Digital Personal Data Protection Act, 2023 (India) and the Information Technology Rules, 2021.

1. Personal Information We Collect

We collect information that identifies or can be reasonably linked to you (“Personal Data”).

  • Contact Details: Name, shipping address, billing address, phone number, and email address.

  • Financial Information: Payment card details and transaction history (processed securely via Cashfree).

  • Technical Data: IP address, device identifiers, and browser type.

  • Interactions: Items viewed, added to cart, or purchased.

2. Purpose of Processing

We process your data only for the following lawful purposes:

  • Fulfillment: To process and ship your Indrisa Night Elixir.

  • Support: To provide bespoke skincare guidance via our concierge.

  • Security: To detect and prevent fraudulent transactions.

  • Compliance: To meet legal and tax obligations under Indian law.

3. Your Rights as a Data Principal (DPDP Act 2026)

Under Indian law, you have specific rights regarding your digital personal data:

  • Right to Access & Summary: You may request a summary of the personal data we hold about you.

  • Right to Correction & Erasure: You may request that we update inaccurate data or delete data that is no longer necessary for the purpose it was collected.

  • Right to Withdraw Consent: You may withdraw your consent for data processing at any time (this may affect our ability to provide Services).

  • Right to Grievance Redressal: You have the right to register a grievance with our Grievance Officer regarding any data concerns.

4. Data Sharing & Third Parties

We share your information with trusted service providers to enable our Services:

  • Shopify: Our primary e-commerce platform.

  • Cashfree Payments: To process secure high-value transactions.

  • Blue Dart / Logistics Partners: To ensure safe, tracked delivery of your 30ml serum.

  • Legal Authorities: Only when required by a valid legal order under Indian law.

5. Security & Retention

We implement industry-standard encryption and security protocols to protect your data. We retain your personal information only as long as necessary to fulfill your order or comply with statutory retention periods (e.g., tax laws).

6. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

7. Contact & Grievance Redressal

In accordance with the Information Technology Act and the Digital Personal Data Protection Act, any grievances or concerns regarding your data should be directed to our designated Grievance Officer:

Attn: Abhilash (Grievance Officer)

Legal Entity: Indrisa Essence Pvt Ltd

Email: care@indrisa.com

Phone: 02269646824

Registered Address: Flat no 304, Venkatadri Nivas, Road no 3, Margadarshi Colony, Hyderabad 500035, Telangana, India.