Shipping policy

 

INDRISA SHIPPING & DELIVERY POLICY

Last updated: January 28, 2026

At Indrisa, we understand that the integrity of our high-potency formulations is paramount. Our shipping process is designed to ensure that your Night Elixir arrives in pristine condition, preserving the efficacy of the Benoitite™ Essence from our laboratory to your doorstep.

1. SHIPPING PARTNERS & HANDLING

To maintain our standard of excellence, we exclusively utilize Premium Express Courier services for all domestic shipments.

  • Climate-Conscious Transit: We prioritize transit routes and handling procedures that minimize exposure to extreme temperatures.

  • Secure Packaging: Every 30ml elixir is housed in secure, shock-resistant luxury packaging to prevent transit damage.

2. DELIVERY TIMELINES

We strive to process and dispatch all orders within 24–48 hours of placement.

  • Estimated Delivery: Once dispatched, orders typically reach major metropolitan areas within 3–5 business days. For Tier 2 and Tier 3 cities, please allow up to 7 business days.

  • Operational Days: Our dispatch team operates Monday through Friday, excluding public holidays.

3. SHIPPING CHARGES

  • Domestic (India): We offer express free shipping on all orders across India to provide a seamless concierge experience.

  • International: 

    We ship worldwide. Please note that international shipping charges are levied for international orders and they may incur customs duties or import taxes as determined by your country's regulations—these are not included in your order total and remain your responsibility.

    Our concierge team is available to assist with shipping estimates and customs guidance:
    care@indrisa.com | WhatsApp +91 939077637

4. ORDER TRACKING

The moment your order is handed over to our Premium Express Courier partner, you will receive a confirmation via your registered email (care@indrisa.com) and SMS. This will include a unique tracking number to monitor your elixir’s journey in real-time.

5. DELIVERY ATTEMPTS & SECURITY

Given the high value of our formulations, our courier partners may require a signature upon delivery.

  • Verification: Please ensure someone is available at the provided shipping address to receive the package.

  • Unsuccessful Attempts: If a delivery is unsuccessful after three attempts, the package will be returned to our Hyderabad facility. Re-shipping may incur additional handling fees.

6. TRANSIT DAMAGE & INSPECTION

While we take extreme care in packaging, please inspect your parcel upon arrival.

  • If the outer tamper-evident seal is compromised or the package is visibly damaged, please record a brief unboxing video and contact us at care@indrisa.com within 48 hours.

  • Verified transit damages are eligible for an immediate priority replacement.

7. CONTACT INFORMATION

For any inquiries regarding your shipment, please reach out to our concierge:

  • Email: care@indrisa.com

  • Phone: 08062177255

  • Entity: Indrisa Essence Pvt Ltd